Pensions Administration Specialist

SUMMARY 

This position reviews, analyzes, and validates statutory submissions, enquiries, and complaints related to pension administration, and makes determinations or recommendations within established legislation, policies, and guidelines. The role also applies specialized regulatory and pension knowledge to performs basic risk analysis of assigned low-to-moderate complexity pension plans to support these determinations and recommendations. 

ACCOUNTABILITIES 

• Responds to enquiries from the public, pension plans, and peer Canadian regulators related to pension administration, and information available on the Pensions area of the BCFSA website. 

• Supports Senior Risk Analysts in managing relationships with plan administrators and stakeholders, as assigned and in relation to the other accountabilities of this role. 

• Evaluates and processes submissions related to filings, and regulatory submissions that are of a moderate-to-low complexity. 

• Makes determinations and/or recommendations using established legislation, regulations, policies, and guidelines, that are of a moderate-to-low complexity. 

• Contacts stakeholders to clarify conflicting/missing information required to support the decision-making process and carries out database and internet searches for additional information.  

• Escalates high risk, or complex enquiries, complaints or filings and provides support to senior staff on high priority evaluations and examinations.  

• Develops briefing notes, correspondence, and information material for internal and external audiences. 

• Provides orientation and training to internal and/or external stakeholders within area of responsibility. 

• Plans and prioritizes assigned enquiries, filings, and submissions within established service standards and timelines, adjusting priorities in response to workload pressures, emerging risks, or changing business needs. 

• Contributes to the maintenance of key information, communications and technology systems used by the Pensions Branch, including monitoring and reporting dashboards. 

• Contributes to the team’s development of internal work practices (e.g. policies, procedures, and tools. 

JOB REQUIREMENTS 

• Knowledge of content, interpretation, and application of the Pension Benefits Standards Act/Regulations. 

• Knowledge of the methods and procedures involved in the administration of pension plans. 

• Knowledge of risk management principles and methods. 

• Ability to apply critical thinking to analyze complex situations, identify patterns and interdependencies, and propose sound solutions within established legislative and policy frameworks.  

• Ability to effectively organize and deliver on a high volume of tasks with competing deadlines. 

• Ability to exercise judgment, initiative, and discretion. 

• Ability to influence stakeholders to comply with legislation regulations and policies. 

• Superior oral and written communication skills. 

EDUCATION 

• Degree in business, public administration, finance or a related field combined with several years of related experience, or an equivalent combination of education and experience. 

RELATED EXPERIENCE 

Related experience includes: 

• Providing service to the public and industry. 

• Analysis of complaints and enquiries.  

• Analyses or examinations in the financial services, business, or commercial sectors. 

• Interpreting and applying legislation, regulations, and/or policy. 

Preference may be given to applicants with Industry experience in pension plan actuarial management/administration.