Senior Investigator, Money Services Businesses

Date:  Jun 11, 2024

Vancouver, British Columbia, CA, V6C 2T8

Company:  BC Financial Services Authority

Posting Title Senior Investigator, Money Services Businesses 
Department: Policy & Stakeholder Engagement   
Full/Part Time: Full Time  
Job Type:  Permanent  
Location: Vancouver  
Work Arrangement: Hybrid  
Salary Range: $87,872.00 - $136,815.00  
Close Date: June 28, 2024  


Job Summary
BC Financial Services Authority (“BCFSA”) helps to protect British Columbians during the biggest financial decisions in their lives. We regulate B.C. ’s financial services sector, including credit unions, real estate licensees, registered pension plans, insurance and trust companies and mortgage brokers. Through modern, effective and efficient oversight, BCFSA protects consumers by impartially setting and enforcing standards across the entire sector ensuring the prosperity of the province.  
BCFSA is an equal opportunity employer and welcomes applications from all groups. This includes Indigenous Peoples, women, visible minorities, persons with disabilities, persons of diverse sexual orientation, gender identity or expression (LGBTQ2S+), and others who may contribute to diversity at BCFSA. 
We recognize unique styles, perspectives, beliefs, and creativity that support a diverse, respectful, inclusive and collaborative work environment. To achieve this, we are committed to: 
•    Hiring team members who represent the population we serve; 
•    Removing barriers that may prevent equitable employment; and 
•    Supporting respectful work environments where everyone feels included and able to produce excellent results. 
BCFSA is proud to be Great Place to Work Certified™. This is based on direct feedback from our Team Members. Our organization has also been selected as one of BC's Top Employers (2024) in recognition of our competitive compensation, work-life balance, and progressive programs.  


When you join us, you become part of a high-performing team. Here, each Team Member can bring their unique talent to make outstanding contributions as we work towards the common goal of protecting British Columbians during the most important financial transactions in their lives. We offer: 
•    Healthy living and work-life balance  
•    Comprehensive health and wellness benefits plan  
•    Opportunities for personal and professional development 
•    Competitive compensation  
•    A challenging and engaging team environment 
•    Defined benefits pension plan which provides guaranteed income for life 
•    Flexible work arrangement for eligible positions 
•    Our team members enjoy the flexibility of a hybrid work model. They can choose every day where they want to work to be the most effective, from the comfort of their home to our beautiful office in downtown Vancouver. (Eligibility may vary, depending on position).



The primary responsibility of the position is the development of a compliance and enforcement model in respect of the requirements set out under the Money Services Businesses Act (“MSBA”) and to otherwise contribute to the development of the regime to regulate money services businesses. Once the MSBA is in force, the position is responsible for conducting complex investigations with a high level of independence to identify non-compliance with legislation and/or regulations and to make recommendations for regulatory action.   



  • Provides operational oversight to develop and implement a compliance & enforcement model to operationalize the requirements set out under the MSBA and its regulations.  
  • Acts as a subject matter expert to the Project to implement the MSBA as required (may include drafting Regulatory Guidance, drafting Operations Manuals, designing requirements for IT tools, involvement in change management strategies, etc.).   
  • Plans, leads and/or conducts complex regulatory investigations on high-risk files that may cross organizational boundaries, be high profile in terms of stakeholder interests, and have external interfaces.  
  • Uses investigative best practices to independently conduct investigations into the compliance of money services businesses with the requirements set out in the MSBA and its regulations, including investigations of possible unregistered activity. 
  • Ensures that investigative processes, recommendations, and decisions are administratively fair, legally sound, and consistent with legislation and policy.  
  • Analyzes and conducts formal investigative interviews, obtains, and evaluates documentation, manages witnesses and evidence in accordance with policy and legal requirements, to make supported recommendations in respect of a course of action.  
  • Develops constructive and collaborative relationships with diverse group of stakeholders, responds to complex inquiries, promotes education of stakeholders in respect of regulatory requirements and compliance.    
  • Leverages technology to enhance risk detection and analysis.   
  • Recommends the referral of matters to other regulatory agencies as appropriate. 
  • Testifies at regulatory, tribunal and other hearings.  
  • Contributes to the team’s development of internal work practices (e.g., policies, procedures, and tools). 
  • Provides orientation and training to internal and/or external stakeholders within area of responsibility. 
  • Contributes to, participates in, and supports organizational business transformation initiatives. 



  • Knowledge of administrative and criminal law associated with administrative fairness.   
  • Knowledge of principles and techniques of investigation. 
  • Ability to deploy high level investigative techniques to obtain verbal, documentary, and physical evidence to establish the elements of a legislative breach.   
  • Knowledge of relevant legislation, regulation and/or policies governing the regulatory program or similar regimes (may be learned in-position).  
  • Knowledge of money services businesses operations and/or anti money laundering programs.  
  • Ability to exercise judgement, discretion, and initiative.  
  • Ability to meet deadlines, manage competing priorities and work under pressure.  
  • Ability to write clear, concise, evidence-based reports.  
  • Superior oral and written communication skills.  
  • Ability to engage and influence diverse stakeholders.  
  • Strong analytical, problem-solving, organizational, and decision-making skills in potentially ambiguous or sensitive contexts. 
  • Related Experience:
    • Investigations  
    • Investigative Techniques  
    • Corporate Security  
    • Law Enforcement  
    • Anti Money Laundering Compliance  
    • Anti Financial Crime  



  • Degree in accounting, finance, criminology, law and five years of related experience or an equivalent combination of education and experience  
  • Experience working in the money services businesses industry is an asset  



  • Certified Anti-Money Laundering Specialist, Chartered Professional Accountant or Financial Risk Manager designations are an asset. 



  • People Development    
    • Provides feedback and coaching, rewards hard work and risk taking, takes mentoring role, challenges, and develops employees, accepts mistakes, provides visibility/opportunity.    
  • Stakeholder Engagement     
    • Builds and nurtures strategic relationships with key individuals, groups, or organizations that have a significant impact on the success of the business. It includes effective communication, understanding diverse perspectives, and aligning organizational goals with the needs and expectations of stakeholders.      
  • Serving Stakeholders     
    • Builds strong relationships with internal & external stakeholders; stays aware of their needs, concerns, and satisfaction; responds promptly to their questions and requests; effectively manages stakeholders’ expectations.       
  • Results Focus    
    • Targets and achieves results, sets challenging goals, prioritizes tasks, overcomes obstacles, accepts accountability, sets team standards and responsibilities, provides leadership/motivation.    
  • Critical Thinking    
    • Skilled at finding logical flaws in arguments and plans; identifies problems and solutions that others might miss; provides detailed insight and constructive criticism into problems and complex situations.    
  • Driving Continuous Improvement    
    • Establishes methods to monitor and improve performance of systems and processes; utilizes specialized techniques for continuous improvement (e.g., Kaizen, Six Sigma, Total Quality Management)    
  • Strategic Thinking/Management    
    • Creates and communicates a long-term vision, balances short- and long-term goals, keeps own and team's work aligned with overall goals, understands the market, and can predict change, understands the industry and the competition, creates, and adjusts strategic plans.    


Candidates must be eligible to work in Canada and living in British Columbia or intent to settle in the province.
Internal candidates are kindly requested to use their BCFSA email address when applying for this position. This will help us identify and streamline the internal application process.

Hiring Process Accommodation 
BCFSA wants to ensure every job applicant is treated fairly and with respect and encourages applications from all candidates, including those with diverse abilities. We welcome you to inform us confidentially if you may require any special support in the application process, including disability accommodation, in order to participate fully in our recruitment experience. Email us at [email protected] to notify us of any needs related to your job application.